Privacy Policy

Welcome to Dual, an Egyptian online store for clothing. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you shop with us or use our services, including WhatsApp order confirmation.

1. Information We Collect

When you place an order on our website, we may collect the following information:

Full name
Phone number
Email address (if provided)
Delivery address
Order details (items purchased, payment method, delivery preferences)

2. How We Use Your Information

We use your information only for purposes related to your shopping experience, including:

Processing and confirming your order
Sending order updates via WhatsApp, SMS, or email
Delivering your purchases to your address
Improving our services and customer support

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Delivery partners to fulfill your order
Payment providers (when applicable)
WhatsApp Business API (to confirm and update you about your order)

4. Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

Request access to the personal data we hold about you
Ask us to correct or delete your data
Withdraw your consent for WhatsApp communication at any time

To exercise these rights, please contact us at:
📩 support@dualeg.com
📞 ‪+20 110 934 2021‬